September, 2007
Dear Parents/Guardians,
Our goal is to provide you with a quality service program. We recognize that parents know their child best and that the family is the greatest resource in providing the best service.
As parents and caregivers of the children we serve, you have rights and responsibilities that belong to you. I have taken the time to outline a few and hope this guide will help you partner with us in providing services to your child.
Rights and Responsibilities:
1. You have the right to information regarding your child and his or her improvement at The Children’s Center.
• All records regarding services to your child are yours to view. Every report written for your child’s record will be sent to you and shared only with those you have consented for. The Director of Educational Services/designee will be very happy to share program information with you concerning your child upon request.
• Please complete the attached, CONSENT AND CONFIDENTIALITY CONTRACT and return to the Education Office.
• The right to information also includes being informed about services available to you and your child in the community at large. If you have any questions regarding service delivery please feel free to contact your program supervisor.
2. You have the right to services that are supportive of your family routine.
• We are committed to provide services that are least disruptive to your child and your family. We make every effort to accommodate individual family needs.
3. You have the right to be included in all planning about your child.
• It is our goal for parents/caregivers and your child’s treatment team to work closely together. You may be asked to participate in a team meeting where all involved with your child have a chance to exchange information. Our goal in working with children and families is to ensure that families remain in control of the decision- making.
4. You have the right to advise the individual’s working with your child with any concerns you may have regarding services.
5. Please feel free to speak to the professionals involved with your family if you have any concerns regarding services. If however, you do not find this process helpful I have included in this document information regarding the complaints resolution process for The Children’s Center at UCP (see attached COMPLAINT PROCEDURES). In addition, I request that you be informed of this process and follow the appropriate steps.
6. You will also receive a family satisfaction survey at least annually from The Children’s Center at UCP to provide feedback regarding program’s services. We wish to remain accountable to you and will use your feedback to evaluate our services.
7. Every effort will be made to deliver services in accordance with your child's IEP and you will be advised of any discrepancies and why they have occurred
8. You have the responsibility to advise the Education office if you are canceling an appointment.
As always, if you have any questions or concerns, please feel free to contact my office at 631-543-2338, Ext. 342.
Sincerely,
Joy Heintz
Director of Educational Services/Principal