PARENT QUESTIONNAIRES- PROGRAM SATISFACTION
The results of the questionnaire dated July 2006 were as follows;
- 75% of the questionnaires sent home were returned, this represents a 9% increase of returns in comparison to the 2005-year. Overall the responses indicated high satisfaction in all areas. The questions were presented as positive statements and respondents rated their agreement with the statements on a scale of one (strongly disagree) to five (strongly agree).
- Parents appear to understand their role as a team member (50% completely clear (rating of 5), 40% clear (rating of 4) and 10% clear (rating less than 4) on some things and confused on others),
- Parents feel that they are extremely important in their child’s education program (88% extremely important {rating of 5} and 12% important{rating of 4}),
- The majority of parents expressed that they believed that during the school year 2006 the education program evolved in the improvement of the delivery of services (72% totally agreed {rating of 5}, 13% agreed{rating of 4} and 15% somewhat agreed{rating less than 4}),
- The majority of parents who returned the questionnaires feel positive about The Children’s Center (80% completely positive rating of 5}, 16% positive {rating of 4}, and 4% positive at least half the time{rating of less than 4}),
- It is evident that parents are active team members as represented by their responses (60% are involved all of the time {rating of 5}, 25% are involved almost all the time {rating of 4} and 15% are involved some of the time {rating of less than 4}),
- The majority of parents feel comfortable in communicating both negative and positive feelings with their child’s program supervisor (72% totally comfortable {rating of 5} and 28% comfortable {rating of 4}),
- It was apparent by responses that parents do always feel that they participate in program policy and decision making (82% feel that they have the opportunity to participate {rating of 5}, 6% feel that they somewhat have the opportunity to participate {rating of 4} and 12% feel that sometimes that they participate in decision making {rating of less than 4}),
- Parents agree that their child’s treatment team, support their efforts (76% always feel that they are supported {rating of 5} 20% feel that they are supported almost all the time {rating of 4} and 4% feel that they are supported sometimes {rating of less than 4}).
- Almost 95%{rating of 5} of the parents whose children attend the Education program would refer a family member and/or friend to The Children’s Center,
- More than 81% (rating of 5)of the parent’s feel that the program responds to their families needs 19% (rating of 4) almost always feel that their needs are met),
SUMMARY RESULTS:
When asked to identify strengths of the Education Program the following responses were identified; caring manner with children, the MOVE Model Site-dedicated to the philosophy of MOVE, full day programming, caring and wonderful staff, wonderful special activities, great personnel, availability of equipment is outstanding, everyone works together, they include the parents in decision making, administration is always positive and is looking for new ideas and input from staff and parents, staff always meet the abilities of each child, personalized dedication to each individuals needs and abilities, unconditional love and excellent team approach.
Overall, our families are please with the services that we provide. Their responses have exceeded (rating scale of 4) the satisfaction rate that was defined for program outcomes. |
